Managed Services
Traditional service providers dispatch technicians reactively to assess and respond to client issues. Though, these technicians may gather enough information to offer recommendations on your systems, they lack the knowledge to present long-term solutions for your company. Under our MSP strategic approach, you aren’t paying for a technician, but instead a full team dedicated to your business.
Standards of our Methodology, MBU’s strategic approach consists of a multilayer standardization that creates a seamless and robust infrastructure to achieve your goals. That said, our support services are only as good as their weakest link.
Understanding that security comes first we promote a basic level of technology you need to achieve your company’s vision and mission.
By addressing your entire technology business, My Blue Umbrella’s Sensorium goes where other services cannot, creating a holistic approach to IT and ensuring experts guide your course.
My Blue Umbrella offers Sensorium which provides access to our entire team of service technicians with their vast array of skills, certifications, and experience.
Sensorium reduces the business impact of IT failures with proactive monitoring. All aspects of your network are covered: security, data protection, applications, and hardware. Our comprehensive approach means MBU becomes your IT department.
Your infrastructure is no longer under the guidance of a single technician you meet periodically, but by a team who understands all aspects of your business.
With Sensorium, you get the following important members, all dedicated to knowing and growing your business…
• vCIO who provides Quarterly Strategy Review and High-Level Road Mapping and Forecasting with you for budgeting your overall business.
• SERVICE MANAGER who processes your onboarding, and provides Monthly Performance and Service Metrics reporting so you’re always aware of the health of your infrastructure.
• SERVICE TECHNICIAN TEAM of 15+ field technicians who provide the remote technical assistance you most require, and when necessary is deployed to your site to fix disrupting issues.
• PROCUREMENT who offers support for selecting strategic software and hardware purchases to outfit your office.
• ACCOUNT MANAGER who meets with you bi-monthly to review the overall program and fine-tune as needed, and also oversees the entire process, providing a contact point to you for accountability.
Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of having an internal IT department for a fraction of the price of staffing one.
Transparency
Have a CIO level view of your network. Reports are given to you monthly to keep you informed.
Fix your IT Expense
Stop wondering what you are going to spend each month on IT and create an IT budget with this program.
Peace of Mind
You can relax and rest assured that our IT experts are working on your network and making sure things are running smoothly all the time.
Unlimited Helpdesk Support
Our engineers will work to solve your issues for no additional cost.
Solutions PDFs for Managed Services:
Sensorium
Sensorium MSP is a total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal IT department for fraction of the price of staffing one.
Immersive
Immersive, a co-accountability solution designed to watch over your investment and ensure problems are dealt with when they arise. Remote IT support and management for a fixed monthly price – it’s that simple.
Structures
Structures is a “monitoring plus” solution designed to watch over your investment and ensure you are notified if and when problems arise. Remote Monitoring for a fixed monthly price — it’s that simple.