Testimonials

As far as I have experienced, from the time I put in a call to the MBU offices and once I deal face-to-face with the technician, I am treated professionally. We are informed of any appointment delays, and kept in the loop with any appointment changes. Our appointment last time was brief and to the point. ...Read More

Your Mac technician showed up on time, with a smile in his face. I asked him a few questions and he had the answers for me and a solution immediately. That is great customer service! Thank you

Last week we had Martin from your company on premises to work on a few requests. It was a pleasure to have someone who is knowledgeable, personable and professional. This is a huge difference from my previous experience with an IT managed services provider and a welcomed change. Thanks for the communication, ...Read More

For me working with MBU and Richard, Arthur and Tania has been a very positive experience in the sense when I have an IT request it is followed up within 5-10 minutes and 99% of the time dealt with within a 4 hour time window. So MBU is not only prompt, courteous and very professional in their service. ...Read More

In my experience MBU is quick to respond and Richard is amazing at his job. Richard called me with in 5 minutes to reconcile my issue. He was able to solve my issue over the phone in a matter of minutes, was calm (while I was not, which is helpful in defusing a stressful situation) and patient with ...Read More

Please treat this as a recommendation letter for our IT vendor, My Blue Umbrella. As the IT manager of a NEI Investments, I know what a dependable vendor means. And all the qualities that a vendor must possess can be found in the operations of My Blue Umbrella. NEI Investments has been working with ...Read More

We have just been introduced to My Blue Umbrella and have been very impressed. One of their senior technicians came and spent a day in our office getting to know how our office works, reviewed our current system and was able to go back and accurately detail what was needed in our office. Once the equipment ...Read More

I had very good service from your tech at MBU, he was very patient, knowing that I’m not perfectly bilingual and I have a very strong french accent ???? He did not hesitate to repeat and talk slowly. The monitoring was done quickly and efficiently, both by email and verbally over the phone for a step ...Read More

It’s easy to support a company that gives value honesty and integrity. We trust you guys with every key stroke. To be discreet to be trustworthy, to be supportive and you never let us down. Don’t think for a second that has no value. To a guy like me it’s huge. It’s why I pay your invoices 30 ...Read More